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Temporary Inbound Customer Service Advisor
Sector:
Customer Service & Contact Centre
Job Type:
Temporary
Location:
Edinburgh, Mid & East Lothian
Exact Salary:
Up to £8.95 per hour
Date Posted:
09-Jan-2019 04:53 PM
Ref #:
LH/24602
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Hours: Monday to Friday - 35 Hours - Between 8am to 6pm


Temporary 6 Month Contract


Our well-known client with a contact centre based in Edinburgh are currently looking to recruit a number of Inbound Customer Service Advisors to support with an exciting new project, full training will be provided. This will initially be on a temporary basis estimated to last 6 month with the possibility of extension or permanent employment for the right person.


Responsibilities will include:



  • Answering any queries relating to project including any billing related queries

  • Liaising with a number of internal departments and stakeholders to resolve customer queries

  • Working with multiple systems simultaneously

  • Ensuring customer satisfaction at all times

  • Extract info from web based portal and input to back office system


To be considered for this position, candidates must have the following skills and background:



  • Previous customer service experience which can include contact centre, sales, retail etc or alternatively you are a recent graduate looking to develop your experience

  • Able to provide exceptional customer service levels at all times

  • Confident IT skills, able to navigate multiple platforms simultaneously whilst still communicating to the customer

  • Comfortable working in a fast paced environment

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