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(EXPIRED) IT Customer Service Advisor FTC 3 months

Customer Service & Contact Centre
Contract
Edinburgh, Mid & East Lothian
Up to £24000 per annum

Customer Service Advisor (IT)


Fixed term contract for 3 months


Working from home with option to go into the office


Some training days will be required in the office initially - based in Edinburgh City Centre


£24,000 per annum



My client, a fun and thriving business right in the heart of Edinburgh, it looking to recruit an IT Customer Service Advisor on a fixed term contract for 3 months.


Duties and responsibilities include:



  • Receiving incoming customer tickets, working to resolve within agreed time frames

  • Action client update requests and checking they are been implemented correctly

  • Running usage reports in terms of how are clients are using the service

  • Taking ownership of updates on system of new client contacts

  • Creating content for both monthly and quarterly checks that can be used across all clients


The successful candidate will have the following skills and experience:



  • Previous experience working with customer tickets/resolution

  • Good working knowledge of both excel & PowerPoint

  • Ability to prioritise

  • Strong communication skills


If you would like to discuss this further before applying, please don't hesitate to get in touch directly -holly.murray@escaperecruitment.com

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IT Customer Service Advisor FTC 3 months Job in Edinburgh, Mid & East Lothian
IT Customer Service Advisor FTC 3 months Job; Location: Edinburgh, Mid & East Lothian
IT Customer Service Advisor FTC 3 months recruitment, IT Customer Service Advisor FTC 3 months vacancies, IT Customer Service Advisor FTC 3 months vacancies
https://www.escaperecruitment.com/careers/39161/It-Customer-Service-Advisor-Ftc-3-Months-Edinburgh-Mid-East-Lothian-Hm-27777