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Temporary Customer Service Advisor
Customer Service & Contact Centre
Job Type:
Edinburgh, Mid & East Lothian
Exact Salary:
Up to £9.50 per hour
Date Posted:
09-Jun-2021 06:23 PM
Ref #:

Temporary 3 Month Contract

No Weekend or Evening Working - Hours Are Monday to Friday Between 8am to 6pm (35 hours per week)

My client is a leading employer based in the Edinburgh area. They have an immediate requirement to grow their Customer Service team, this role will be a temporary contract for 3 months but there is a chance of extension.

You will initially be based at their site in Edinburgh for a period of training estimated to last a maximum of one week, then you will transition to working remotely for the remainder of your contract.

Responsibilities will include:

  • Deal with incoming customer calls which will include resolving any queries or identifying the appropriate internal department to transfer call

  • Log calls and enter call details into CRM database

  • Liaise with internal departments to resolve customer enquiries

To be considered for this position, candidates must have the following background and skills:

  • Previous experience of working in customer service which would include contact centre, retail, hospitality sales etc

  • Applications from Students/Graduates looking for full time employment over the summer months are welcome

  • Able to provide exceptional customer service levels

  • Excellent problem solving skills

  • You must be motivated, enthusiastic, flexible and keen to work in a busy, fast paced team environment

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