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IT Customer Service Advisor FTC 3 months
Customer Service & Contact Centre
Job Type:
Edinburgh, Mid & East Lothian
Exact Salary:
Up to £24000 per annum
Date Posted:
23-May-2022 10:45 AM
Ref #:

Customer Service Advisor (IT)

Fixed term contract for 3 months

Working from home with option to go into the office

Some training days will be required in the office initially - based in Edinburgh City Centre

£24,000 per annum

My client, a fun and thriving business right in the heart of Edinburgh, it looking to recruit an IT Customer Service Advisor on a fixed term contract for 3 months.

Duties and responsibilities include:

  • Receiving incoming customer tickets, working to resolve within agreed time frames

  • Action client update requests and checking they are been implemented correctly

  • Running usage reports in terms of how are clients are using the service

  • Taking ownership of updates on system of new client contacts

  • Creating content for both monthly and quarterly checks that can be used across all clients

The successful candidate will have the following skills and experience:

  • Previous experience working with customer tickets/resolution

  • Good working knowledge of both excel & PowerPoint

  • Ability to prioritise

  • Strong communication skills

If you would like to discuss this further before applying, please don't hesitate to get in touch directly -holly.murray@escaperecruitment.com

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