IFrame PowerForm Sample
Bookmark and Share

Job Search

 
 
 
Job Type
Use Ctrl (Command on Mac) to Select Multiple
 
Salary
Use Ctrl (Command on Mac) to Select Multiple
Clear

Registration

Attach CV*
(Allowed file types doc,pdf,rtf,docx,txt,xls and maximum file size is 5Mb)
IT Customer Service Advisor FTC 3 months
Sector:
Customer Service & Contact Centre
Job Type:
Contract
Location:
Edinburgh, Mid & East Lothian
Exact Salary:
Up to £24000 per annum
Date Posted:
23-May-2022 10:45 AM
Ref #:
HM/27777

Customer Service Advisor (IT)


Fixed term contract for 3 months


Working from home with option to go into the office


Some training days will be required in the office initially - based in Edinburgh City Centre


£24,000 per annum



My client, a fun and thriving business right in the heart of Edinburgh, it looking to recruit an IT Customer Service Advisor on a fixed term contract for 3 months.


Duties and responsibilities include:



  • Receiving incoming customer tickets, working to resolve within agreed time frames

  • Action client update requests and checking they are been implemented correctly

  • Running usage reports in terms of how are clients are using the service

  • Taking ownership of updates on system of new client contacts

  • Creating content for both monthly and quarterly checks that can be used across all clients


The successful candidate will have the following skills and experience:



  • Previous experience working with customer tickets/resolution

  • Good working knowledge of both excel & PowerPoint

  • Ability to prioritise

  • Strong communication skills


If you would like to discuss this further before applying, please don't hesitate to get in touch directly -holly.murray@escaperecruitment.com

Not the Job You Want?

Attach CV*
(Allowed file types doc, docx, txt, pdf, rtf or xls and maximum file size is 5Mb)
 

Escape Recruitment Sectors

 
Testimonial
 

"I know from experience that if we continue to work together then we will continue to be successful."


Doosan Power Systems

See what other clients & candidates have said about Escape

Escape © 2000-2022. Company number SC209162