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Customer Service Advisor (Temporary to Permanent Contract)
Customer Service & Contact Centre
Job Type:
Edinburgh, Mid & East Lothian
Exact Salary:
Up to £8.95 per hour
Date Posted:
14-Feb-2020 05:02 PM
Ref #:

Temporary to Permanent Contract

No Weekend or Evening Working - Hours Are Monday to Friday 8am to 6pm (35 hours per week)

My client is a leading employer based in the Edinburgh area. They have an immediate requirement to grow their Customer Service team, initially this role will be on a temporary basis for 13 weeks with the intention of transferring to permanent employment thereafter.

Based within a busy sales and customer service contact centre, you will be responsible for taking incoming calls from customers and placing orders for existing customers whilst providing exceptional customer service levels.

Responsibilities will include:

  • Deal with incoming customer calls which will include resolving any queries or identifying the appropriate internal department to transfer call

  • Contact existing customers

  • Process orders

  • Log calls and enter call details into CRM database

To be considered for this position, candidates must have the following background and skills:

  • Previous experience of working in customer service which would include contact centre, retail, hospitality sales etc

  • Relevant administration experience which should include data entry, typing etc

  • Exceptional communication skills, able to provide excellent service to internal and external customers

  • Confident IT skills including MS Word, Excel, Outlook and web based, able to navigate between multiple systems

  • You must be motivated, enthusiastic, flexible and keen to work in a team environment

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