Escape Recruitment Services Commercial Division are currently recruiting for a leading Manufacturing company based in the Stirling area. They have an exceptional opportunity for an experienced Customer Account Lead to join them on a permanent basis.
Based within the Customer Service team, you will be responsible for account managing your own client accounts and building strong working relationships, whilst managing the sales order lifecycle throughout.
Responsibilities will include:
- Point of contact for key customer account including conducting account review meetings
- Building strong relationships with clients
- Providing quotes including follow up
- Processing sales orders
- Maintaining stock levels
- Point of contact throughout the lifecycle of customer sales orders
- Liaise with internal departments including sales, manufacturing, procurement, planning, finance etc
- Produce data, analysis and reports for internal and customer review
- Deal and resolve any customer issues
To be considered for this position, candidates must have the following background and skills:
- Previous experience of working in a similar Sales Administrator, Coordinator, Account Management or Internal Sales role
- Experience of working in Manufacturing, Engineering or Supply Chain
- Able to demonstrate previous experience of managing customer accounts
- Exceptional customer service and communication skills
- Excellent planning, organisation and problem solving skills
- Able to work in a fast paced, team environment