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Call Handler - Nightshift

Commercial & Administration
KDU/ 61528

Kirsty Duffin

Senior Recruiter
Commercial & Administration


We are seeking a Nightshift Alarm Handler to join our clients team who are based within Hillington, Renfrewshire.

This is a full onsite role with no option for remote working or a hybrid option.


What does the role involve? 

You will be working within a contact centre environment and be the first point of contact for a variety of customers within Retail, Commercial, Industrial, Public Sector and Hospitality sectors. 

  • Provide first stage assistance for customers with issues
  • Investigate alarms and collaborate with sites to determine a repair plan
  • Add clear and concise notes for every alarm to allow all parties to understand what action has been taken
  • Raise service requests for customers’ contractors to attend site and repair the cause of the alarm
  • Ensure jobs are closed off and customers are satisfied with level of service


 Are you right for the role?

  • Previous experience in a Call Centre or similar customer service role is essential!
  • Can you commit to working a nightshift pattern?
  • Do you have outstanding written and oral communication skills?
  • Exceptional telephone etiquette and attitude required.
  • Demonstrated flexibility, diligence, and a proactive mindset.
  • Ability to work harmoniously within a team.
  • Excellent timekeeping and attendance record.


Shift Pattern

Shifts can be subject to change so some flexibility is important.

  • Wednesday, Thursday, Friday from 7:00 p.m. to 7:00 a.m.
  • One Saturday shift every 4 weeks, plus
  • Participation in the summer on-call rota


  • Discretionary annual Profit Related Bonus
  • Pension
  • Free parking
  • BUPA Healthcare
  • Additional pay for inconvenience on weekends and Christmas Day.


How to apply?

  • Click “apply” and attach your up to date CV
  • Call Kirsty on 07585 334 140