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Temporary Customer Service Advisor

Temp
East Kilbride
South Lanarkshire
Up to £25000 per annum
Commercial & Administration
LH/61818
17.09.2024

Linda Hunter

Associate Director
Commercial & Administration
linda.hunter@escaperecruitment.com
01506 517 216
07557 116134

Description

Temporary 6 Week Contract

Escape Recruitment Services Commercial Division are recruitment for our client, a successful FMCG company based in East Kilbride, we have an immediate requirement for a Customer Service Advisor to support on a temporary basis estimated to last 6 weeks, possible longer.

Based in a small Customer Service team of 5, you will be responsible for providing exceptional customer service to customers over the telephone and by email.

Responsibilities Include

  • Communicating with customers and suppliers, both verbally and in writing including over the phone with both inbound and outbound calls, to resolve issues and build relationships
  • Allocate and resolve supplier queries within SLA's
  • Record information on the inhouse CRM system and escalate if necessary
  • Participating in initiatives that help improve the customer service, processes, and procedures

Experience Required

  • Excellent communication skills
  • Ideally previous experience of working in a similar customer service role such as contact centre, retail etc
  • Able to problem solve
  • Confident IT skills including MS Office and ideally CRM databases
  • Available to commence employment immediately and support for the full contract duration