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Contact Centre Manager

Perm
Glasgow City
Seeking fresh challenge
Commercial & Administration
£37,000- £45000
10.10.2022

Kirsty Duffin

Senior Recruiter
Commercial & Administration

Description

A results driven, people focused leader with over 12 years’ experience working within regulated environments. Confident building relationships with internal and external stakeholders across multi-disciplinary contact centres.

Key Strengths

Ability to develop high performing teams ensuring excellent level of customer service is maintained

Inspirational hands-on leader

Key Achievements

Implemented procedures which reduced average call handling time and increased sales volume

Improved call-back dialling strategy

KDU/206850