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Customer Service Advisor
Customer Service & Contact Centre
Job Type:
Edinburgh, Mid & East Lothian
Exact Salary:
Up to £8.95 per hour
Date Posted:
27-Aug-2019 03:21 PM
Ref #:

Our client, a highly successful business in the Edinburgh area, is currently looking to recruit an enthusiastic individual to join their team as a Customer Service Advisor.

This is a temporary role with a strong view to going permanent for the right candidate.

This role works Monday to Friday with no weekend working.

Responsibilities will include:

  • Taking incoming orders from existing customers and upselling where appropriate

  • Making professional outgoing telemarketing calls to qualified prospects and existing customers

  • Keep database up to date with relevant information at all times

  • Build relationships with customers

  • Influences customers to purchase by giving details about the product and price quotations

  • Prepare quotations and respond to customer enquiries in a timely manner

  • Follow up quotations studiously in order to convert to order, ensuring proper notes are made and relevant follow up dates are selected

  • Keep relevant notes/call records in the CRM system so that all correspondence can be referred back to

  • Gain a thorough understanding/knowledge of our product ranges in order to discuss in detail with customers

  • Contributes to team effort by accomplishing related results as needed

To be considered for this position, candidates must have the following skills and background:

  • Experience within a customer service focused environment - such as retail - would be ideal

  • Good IT skills, computer literate

  • Strong team player with a friendly and approachable demeanor

  • Excellent communication skills, with an ability to influence

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